Frequently Asked Questions
Everything you need to know about our B2B services.
Absolutely, we offer full customization including hull color, decals, and your logo printed on the boat and packaging.
Yes, we can customize the RF frequency to meet specific regional requirements (e.g., 433 MHz, 868 MHz, 915 MHz).
Yes, we can integrate an FPV camera system as an optional feature for custom orders.
We can customize the battery configuration, but it may affect the boat’s performance and charging time.
Typical lead time for custom orders is 30–45 days after design approval and mold production.
Our MOQ for standard models is 50 units. For custom OEM orders, the MOQ may vary based on complexity.
Yes, you can combine different models and colors to meet the MOQ.
Yes, we offer tiered discounts based on order volume. Please contact us for a detailed quotation.
There are no hidden fees for standard products. For custom designs, a one‑time mold fee may apply, which is negotiable.
We accept T/T (bank transfer), L/C, and for small orders, PayPal or Western Union.
We offer a 12‑month warranty against manufacturing defects. The warranty does not cover normal wear and tear or damage caused by misuse.
Yes, our technical team is available via email, phone, or video call to assist with any issues.
The maximum range is 500 meters in open water under ideal conditions.
The battery life is approximately 2–3 hours of continuous use, depending on water conditions and load.
Our standard model can carry up to 5 kg of bait, while the heavy-duty version supports up to 10 kg.
Yes, the remote control is IPX4 splash-proof, but it is not intended for submersion.
The hull is made of high-impact ABS plastic, with stainless steel hardware for corrosion resistance.
Yes, all models include GPS positioning and a one‑key auto‑return function.
The maximum speed is approximately 3–4 km/h in calm water.
Yes, it is designed for both freshwater and saltwater, but we recommend rinsing with fresh water after use in saltwater.
Yes, we offer samples. The sample cost is refundable upon placement of a bulk order.
Samples are usually shipped within 3–5 working days via express courier (DHL/FedEx).
We welcome factory visits. Please schedule in advance so we can arrange a demonstration.
We ship by sea for bulk orders and by air express (DHL/FedEx/UPS) for samples and small orders.
Sea freight typically takes 25–35 days depending on the destination. Air freight takes 5–10 days.
Yes, we provide a tracking number as soon as the order is shipped.
The buyer is responsible for any import duties or taxes imposed by their country.
Yes, we stock common spare parts such as propellers, batteries, and remote controls. They can be ordered separately.
The standard user manual is in English. We can provide translations in other languages for bulk orders.
All our boats have a fail‑safe feature: if the signal is lost, the boat will automatically stop and slowly return to the starting point (GPS models).